At Private Chauffeur (privatechauffeur.nl) your privacy matters to us. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have under the General Data Protection Regulation (GDPR / AVG). By using our website and services you agree to the practices described below.

1.Who we are

The party responsible for the processing of your personal data (the "data controller") is:

2.What personal data we collect

Depending on how you interact with us, we may process the following categories of personal data:

• Contact details — your name, phone number and email address, provided when you contact us, request a quotation or make a booking.
• Booking details — pick-up and drop-off locations, dates, times, flight numbers, number of passengers and any special requests.
• Communication data — the content of messages you send us via email, WhatsApp, our contact form or by phone.
• Payment information — billing details required to invoice and process your payment. We do not store full card numbers.
• Technical and usage data — IP address, browser type, device information, pages visited and similar data collected automatically through cookies (see section 6).

3.How we collect your data

• Directly from you — when you call us, message us on WhatsApp, fill in a form, request a quotation or make a booking.
• Automatically — when you visit our website, through cookies and similar technologies, subject to your consent.

4.Why we use your data and our legal basis

We only process your personal data where we have a valid legal basis under the GDPR:

• To provide our services — arranging, performing and managing your transport bookings. Legal basis: performance of a contract.
• To communicate with you — responding to enquiries, sending quotations and booking confirmations. Legal basis: performance of a contract or our legitimate interest.
• For invoicing and administration — processing payments and meeting tax and accounting obligations. Legal basis: legal obligation.
• To improve our website — analysing how visitors use our site. Legal basis: your consent.
• For marketing — only where you have given consent. Legal basis: your consent, which you may withdraw at any time.

5.Sharing your data with third parties

We never sell your personal data. We only share it where necessary with trusted parties who help us run our business, including:

• Our website hosting and IT service providers;
• Analytics and advertising providers such as Google (only with your consent — see section 6);
• Payment and invoicing providers;
• Our accountant, for administrative and tax purposes;
• Authorities or third parties where we are required to do so by law.

These parties act as our processors and may only use your data in line with our instructions and a data processing agreement.

6.Cookies and tracking

Our website uses cookies and similar technologies to make the site function, to analyse traffic and — only with your consent — for marketing purposes. Strictly necessary cookies are always active because the site cannot work properly without them. Analytics and marketing cookies are only placed once you have given your consent.

You can change or withdraw your cookie preferences at any time:

Manage Cookie Preferences

7.International data transfers

Your data is primarily processed within the European Economic Area (EEA). Where a service provider (such as Google) processes data outside the EEA, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses, so that your data remains protected to GDPR standards.

8.How long we keep your data

We keep your personal data only for as long as necessary for the purposes described in this policy. Booking and communication data is retained for the duration of our relationship and a reasonable period afterwards. Invoicing and administrative records are kept for 7 years to comply with Dutch tax law. After these periods your data is securely deleted or anonymised.

9.How we protect your data

We take appropriate technical and organisational measures to keep your personal data secure, including encrypted connections (SSL), access controls and confidentiality agreements with the people and parties who handle your data. While we do our utmost to protect your information, no method of transmission over the internet is completely secure.

10.Your privacy rights

Under the GDPR you have the right to:

• Access — request a copy of the personal data we hold about you;
• Rectification — have inaccurate or incomplete data corrected;
• Erasure — request deletion of your data ("right to be forgotten");
• Restriction — ask us to limit how we use your data;
• Data portability — receive your data in a structured, machine-readable format;
• Object — object to processing based on our legitimate interests or for direct marketing;
• Withdraw consent — withdraw any consent you have given, at any time.

To exercise any of these rights, contact us at info@privatechauffeur.nl. We will respond within one month. There is normally no charge for exercising your rights.

11.Children's privacy

Our services and website are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it.

12.Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the "Last updated" date shown at the top.

13.Contact and complaints

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data correctly. More information is available at autoriteitpersoonsgegevens.nl.